Privacy Policy

Effective Date: May 13, 2025

1. Introduction

Welcome to the Euro Medical Card mobile application (the "App"), provided by Euro Assist Egypt ("we", "us", "our"). We are committed to protecting your privacy and securing your data. This Privacy Policy explains how we collect, use, process, and disclose your information when you use our App.

2. Information We Collect

2.1 Location Data

We collect precise geolocation data from your device (GPS, network-based) to:

• Display service providers within a 2 km radius.
• Allow zooming out to view the full network coverage across Egypt.

Location access is requested only with your consent and can be disabled in your device settings at any time.

2.2 Device & Usage Data

We collect technical information including device type, operating system version, App version, and anonymous usage statistics. This data helps us improve App performance and user experience.

2.3 Card Verification Data

For users who choose to verify their Euro Medical Card, we collect a unique card ID or QR code. This data is used solely for authentication and service access.

3. How We Use Your Information

• To provide location-based service listings and mapping features.
• To maintain and improve App functionality and usability.
• To authenticate and authorize cardholders.

4. Data Storage & Security

We implement industry-standard security measures, including encrypted data transmission (SSL/TLS) and secure cloud infrastructure. Location data is processed in real-time and not stored permanently on our servers.

5. Sharing of Information

We do not sell or rent your personal data. We may share information with:

• Authorized service providers for operational purposes (e.g., hosting, analytics).
• Law enforcement or regulators when required by law.

6. User Rights

You have the right to:

• Withdraw location permissions at any time via your device settings.
• Request deletion of stored card verification data by contacting us.
• Access information we hold about you and request corrections.

7. Children's Privacy

The App is intended for users aged 18 and above. We do not knowingly collect data from minors under 18.

8. Changes to This Privacy Policy

We may update this policy periodically. Significant changes will be communicated via App notifications or our website.

9. Contact Us

For questions about this Privacy Policy, please contact:
Euro Assist Egypt
15 Sphinx Square, El Mohandseen, Giza 12411, Egypt
Phone: +20 100 004 8393
Email: medicalcard@euro-assist.com
Website: medicalcard.euro-assist.com